Enjoy the read and you know where to find me if any questions... in the blogosphere right or on
Showing posts with label information. Show all posts
Showing posts with label information. Show all posts
Tuesday, 2 November 2010
Reducing information asymmetry with Enterprise 2.0
I have been using slideshare for quite some time now and I am extremely happy with their service. Much to my surprise, I found out that the information asymmetry paper has had 2000 + views on that other sharing platform scribd.com. Thanks to these social platforms, I now have global publishing channel into a world that increasingly becomes flatter.
Enjoy the read and you know where to find me if any questions... in the blogosphere right or on
Enjoy the read and you know where to find me if any questions... in the blogosphere right or on
Sunday, 3 May 2009
Enterprise 2.0 and call centers
With Web 2.0 now becoming more and more mainstream in the world of marketing and customer service, I was curious to see if I would find data on the state of Enterprise 2.0 in the call center. It struck me that there is little or no evidence about E2.0 take up in this field. How come that an industry that's living by the grace of the customer does not invest more in knowledge and collaboration management related technologies.... Knowledge and information sharing are key in improving the customer experience. Using 2.0 technologies like wikis, (micro) blogs, RSS, forums, comments help to exchange knowledge between employees, customers and partners. Call centers have become a complex web where proprietary, insourced and outsourced operations blend together. In this perspective, it is quite challenging to manage and leverage the corporation's information assets across geographic and organizational boundaries. Combine this with a high personnel turnover, heavy labor costs and increased virtualization and you have all the necessary ingredients for a perfect E2.0 training scheme. I'll present the conclusions of my research on the 3rd contact center conference on May 14th organised by F&G publishing - look forward to seeing you all there
Monday, 8 September 2008
Shift happens - bring in the quaternary
Rice University in Houston, U.S. has a whole site dedicated to Quantum Computing. Although maths, science and engineering are not really my cup of tea, I find this QC thing to be quite fascinating. Computing and quantum physics are hard to grasp for the right-oriented brain.
In retrospect, I do wonder if there is a place for linguists in the Information Technology industry...
Keeping up to date with the latest technologies has brought me to a stage where I have to go to the very foundation of IT and computer science.. and boldly go where no linguist has ever gone before.
In essence computers have the capability to process binary bits to the extent that it becomes useful for the end user. Input data such as a name, numbers or visual media and computers turn it into a set of bits. The output will be a phone number, calculation, email or video... or whatever is deemed useful by the computer user.
This bit is a fundamental unit of information and is represented as a 0 or 1 in every single digital device. The key concept of the binary systems is that it is an either.. or story. Either the bit is zero or the bit is one... The combination of the zeros and ones are consequently turned into binary strings and are stored on physical systems usually referred to as hard disks.
What makes the quantum computer so flabbergasting is that this star-wars like device has the power to create a state of anomaly. In a quantum computer, the fundamental unit of information is "Monsieur qubit".This quantum bit is the quaternary brother of the somewhat classical bit. Quaternary finds its etymological roots in the Latin quaternarius, from quaterni four each. This Q-thing refers to a state of consisting of four units or relating to system with a base of four.
Simply speaking a qubit not only takes over the classical characteristics of the logical state: namely either 0 or 1. This pimped up bit can also exist in a blended state or superposition of the logical state (Trekkies eat your heart out)
In other words, a qubit can exist as a zero, a one, or simultaneously as both 0 and 1. This may seem counter-intuitive but that's the name of the game when you want to understand quantum mechanics.
Quantum mechanics actually describe how those tiny atoms have a life of their own... but in a much more spaced out way than we have ever thought possible before. I kind a like this world out there... it is not always logical - it goes sideways, back and forth and in the end... chaos becomes order and vice versa.
Just wondering how I can sell my quantum logics to the misses next time I have to tidy up the kitchen... Honey, no worries... quantum mechanics will turn our chaotic kitchen in a spic and span version without human intervention... it's al about the quaternary ;o)
In essence computers have the capability to process binary bits to the extent that it becomes useful for the end user. Input data such as a name, numbers or visual media and computers turn it into a set of bits. The output will be a phone number, calculation, email or video... or whatever is deemed useful by the computer user.
This bit is a fundamental unit of information and is represented as a 0 or 1 in every single digital device. The key concept of the binary systems is that it is an either.. or story. Either the bit is zero or the bit is one... The combination of the zeros and ones are consequently turned into binary strings and are stored on physical systems usually referred to as hard disks.
What makes the quantum computer so flabbergasting is that this star-wars like device has the power to create a state of anomaly. In a quantum computer, the fundamental unit of information is "Monsieur qubit".This quantum bit is the quaternary brother of the somewhat classical bit. Quaternary finds its etymological roots in the Latin quaternarius, from quaterni four each. This Q-thing refers to a state of consisting of four units or relating to system with a base of four.
Simply speaking a qubit not only takes over the classical characteristics of the logical state: namely either 0 or 1. This pimped up bit can also exist in a blended state or superposition of the logical state (Trekkies eat your heart out)
In other words, a qubit can exist as a zero, a one, or simultaneously as both 0 and 1. This may seem counter-intuitive but that's the name of the game when you want to understand quantum mechanics.
Quantum mechanics actually describe how those tiny atoms have a life of their own... but in a much more spaced out way than we have ever thought possible before. I kind a like this world out there... it is not always logical - it goes sideways, back and forth and in the end... chaos becomes order and vice versa.
Just wondering how I can sell my quantum logics to the misses next time I have to tidy up the kitchen... Honey, no worries... quantum mechanics will turn our chaotic kitchen in a spic and span version without human intervention... it's al about the quaternary ;o)
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